FAQs & HELP
Welcome to CalendulaStyle! We’re here to make your shopping experience as simple and enjoyable as possible. Below you’ll find answers to some of our most frequently asked questions about orders, products, shipping, payments, returns, and more.
If you can’t find the answer you’re looking for, please contact us and our customer support team will be happy to help.
ORDERS & SHIPPING
How do I place an order?
Simply browse our collections, select the product you love, choose the available options such as size or style, and add it to your cart. Follow the checkout instructions to securely complete your purchase.
When will my order be processed?
Orders are processed according to the processing time shown on the individual product page at the time of purchase. Processing times may vary depending on the product and order volume.
Please review the estimated processing time before placing your order.
How long does shipping take?
Shipping times vary depending on the destination, shipping method, and product. Your estimated delivery information will be provided during the checkout process when available.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, holidays, weather, or other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout when tracking is available.
You can use the tracking information to follow the progress of your shipment.
Why hasn't my tracking information updated?
Tracking information may take some time to update after your package has been shipped. It is normal for there to be a delay between the initial shipment scan and the next tracking update.
If your tracking information has not updated for an extended period, please contact us and we will be happy to help.
Where is my order?
You can use the tracking information provided in your shipping confirmation email to check the status of your shipment.
If you believe your package may be delayed or lost, please contact us with your order information so we can assist you.
Can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Because orders may enter production or fulfillment shortly after being placed, we cannot guarantee that an address change will be possible once processing has begun.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Many of our products are prepared or produced after an order is placed. If your order has already entered production or fulfillment, cancellation may no longer be possible.
PRODUCTS & SIZING
Where can I find product information?
Product information is provided on each individual product page. This may include available sizes, materials, product features, care instructions, and other relevant details.
Please carefully review the product description before placing your order.
How do I choose the right size?
Please refer to the size chart provided on the individual product page before placing your order.
For the best fit, we recommend comparing the measurements on the size chart with a similar garment you already own.
If you have questions about sizing, please contact us before placing your order.
Will the product look exactly like the images?
We make every effort to display our products and designs as accurately as possible.
However, colors may appear slightly different depending on your monitor, screen settings, lighting, and other factors. Product images may also include styled mockups for presentation purposes.
Please refer to the product description for the actual product details.
How should I care for my product?
Care instructions may vary depending on the product and material. Please follow the care instructions provided on the individual product page or with your order.
Proper care helps maintain the appearance and quality of your product.
RETURNS & REFUNDS
What is your return policy?
Please review our Return & Refund Policy for complete information about eligible returns, exchanges, refunds, and applicable conditions.
Because some products may be made or prepared specifically after an order is placed, eligibility for returns or cancellations may vary by product.
What if I receive a damaged item?
If your order arrives damaged or defective, please contact us as soon as possible.
Include your order number and clear photos showing the issue and the condition of the item. We will review your request and work with you to determine the appropriate resolution.
What if I receive the wrong item?
If you receive an item that does not match your order, please contact us with your order number and photos of the item you received.
We will review the issue and help resolve it as quickly as possible.
What if my package is marked delivered but I can't find it?
First, please check around your delivery location, mailbox, porch, garage, and other areas where the carrier may have left the package.
You may also want to check with household members or neighbors.
If you still cannot locate the package, please contact the shipping carrier first. You can also contact us with your order information and we will do our best to assist you.
PAYMENT
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Payment options may vary depending on your location, device, and eligibility.
Is my payment information secure?
Yes. Checkout is processed through Shopify's secure payment infrastructure and supported payment providers.
CalendulaStyle does not need to store your full payment card information.
When will I be charged?
Your payment is processed during checkout according to the payment method and provider you select.
Please make sure your billing information is accurate when completing your purchase.
PROMOTIONS & DISCOUNTS
Do you offer discounts?
Yes. CalendulaStyle may offer special promotions, seasonal sales, discount codes, and other offers from time to time.
Promotions may have specific terms, expiration dates, or product exclusions.
Can I use more than one discount code?
Unless otherwise stated in the promotion terms, discount codes generally cannot be combined.
Please review the terms of each promotion before checkout.
Where can I find your latest promotions?
You can discover our latest offers through our website, email updates, and social media channels.
Follow CalendulaStyle to stay updated on new collections, seasonal launches, and special promotions.
ABOUT CALENDULASTYLE
What does CalendulaStyle sell?
CalendulaStyle is an online shop offering unique graphic apparel and lifestyle products.
Our designs focus on bookish and fantasy themes, seasonal collections, gifts, and products created around different interests and occasions.
What makes CalendulaStyle different?
We focus on creating distinctive, fun, and giftable designs for specific interests and communities.
Our collections include products for book lovers, fantasy fans, teachers, nurses, families, seasonal celebrations, and many other interests.
Where can I shop CalendulaStyle products?
You can shop directly through our online store.
Where can I follow CalendulaStyle?
You can discover new products, seasonal collections, promotions, and updates through our social media channels, including Facebook, Instagram, TikTok, Pinterest, and Threads.
CONTACT US
Still have questions?
We’re happy to help!
If you have a question about an order, product, sizing, shipping, or anything else, please contact CalendulaStyle through our Contact Us page.
When contacting us about an existing order, please include your order number so we can assist you more quickly.
Thank you for shopping with CalendulaStyle!
We truly appreciate your support and hope you enjoy your purchase.